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Returns & Exchanges

Exchange/Refund

  • If you receive a damaged product, we will provide complete refund or exchange of your payment.  However, we do not offer exchange/refund for non-defective products or for other reasons.
  • Report us the problem within 24 to 48 hours of product delivery with the images of damaged or wrong product delivered, to the email id info@southindiajewels.com.
  • Upon authorization of returns from the respective brands, we will offer you an exchange or refund depending upon the product availability.
  • Please send the returns via reputed courier services and email (info@southindiajewels.com) us the courier receipt within 2 business days after the product is reported to be defective. If the product is not shipped back with in 2 business days, refund/exchange will not be accepted.
  • For refunds : Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, refund will be processed through the same mode of payment within 2-8 working days.
  • Refund for lost/undelivered package : After you receive tracking details, If you notice any delay in delivery even after 15 working days, kindly send an email to info@southindiajewels.com with your order number. Undelivered products that are not reported with in 15 working days since the date of product shipment will not be considered for refund later.

 

We will NOT accept return/exchange for below reasons

  • There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
  • Semi precious jewellery [Pure silver, Gold plated silver] are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered as defect for exchange/refund.
  • If the jewellery’s physical look & feel doesn’t suit your liking.
  • If the jewel is too heavy to wear or looks big.
  • If the size of the jewel is not what you expected.
  • If the product is shopped on sale price.
  • Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
  • Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly email us at info@southindiajewels.com for more details.

 

Update :

A kind notice to our all customers. Due to Corona virus issue, and its impact on postal and courier services, shipments and delivery are delayed. Please kindly be patient till we ship the order. After shipping, we will notify you the tracking link. Please stay in touch with courier service to collect the products. For some postal code, home delivery is still not functional and the customers have to collect the product from the courier office. If the product return back to us, customers has to pay additional courier charges to reship the product again. Unfortunately we cannot process refund for these orders.