- If you receive a damaged product, we will provide complete refund or exchange of your payment. However, we do not offer exchange/refund for non-defective products or for other reasons.
- Report us within 24 hours of product delivery through email or whatsapp with the images of damaged or wrong product delivered.
- Upon authorization of returns from the respective brands, we will offer you an exchange or refund based on your preference.
- Please send the returns via reputed courier services or airmail within 2 business days after the product is reported to be defective.If the product is not returned back with in 2 business days, refund/exchange will not be accepted. Contact our customer service (+91 9150724959) for more details.
- For refunds : Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 7-10 days.
We will NOT accept return/exchange for below reasons
- There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
- Semi precious jewellery [Pure silver, Gold plated silver] are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered as defect for exchange/refund.
- If the jewellery’s physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with glue and will not be exchanged or refunded.
- Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly write to us or reach our customer care number +91 9150724959 for more details. We will explain it to you in the maximum possible manner. Once the agreed product is received by you in good condition the personal liking or sizing or non-suitability towards a product is not acceptable for RETURN/REPLACEMENT.